Kraków, Wrocław, Warsaw, Łódź, Poznań, Katowice, Tricity—these Polish cities are known not only for their history or landmarks, but also for being the most important hubs of shared services centers (SSC), business process outsourcing (BPO) services, and call centers in Poland. SSCs and BPO enterprises are highly innovative entities greatly stressing operational efficiency, which entails the need to design and apply the best business practices to process contracted business tasks.
However, these units operate as legal entities, and as such require accounting and payroll functions. Although remuneration settlement, maintenance of personal files, and reporting to the Social Insurance Institution (ZUS) are mandatory, they are all but of secondary importance to the management. The officers just want to have them done, without getting involved themselves on this matter.
Just as service centers do for their clients, MDDP Outsourcing applies the best business practices for service centers, designing and providing modern processing solutions and models of cooperation, as well as using and offering IT applications for employee management, such as electronic payslips, e-files or individual e-mail adress.
Many aspects of employee management—enrolment for insurance, applying for benefits, requesting holiday leave, or getting a payslip can be effectuated by an external service provider. We understand that employees want to be treated with respect and dignity in the workplace, and that they want to act independently and fast when dealing with their tasks, without superfluous intermediaries and time consuming searching through correspondence and case logs.
Entities commencing their activity as an SSC or a BPO provider in Poland can count on MDDP Outsourcing support in a vast array of payroll matters related to launching an enterprise:
Benefits for the HR department in an SSC / BPO enterprise:
Customers in the market undoubtedly expect better and more modern solutions from SSCs and BPO enterprises. At MDDP Outsourcing, we rely on innovation and development of IT tools, which enables us to more than meet these expectations and provide our customers with top quality services.
The management of such companies focus on an organizational efficiency and profitability of their operations, on ensuring the business continuity and high quality, regardless of potential personnel rotation or the number of entities taken over and operated. As for HR, they are interested in managing talents within the enterprise, building an organizational culture of the company (its own DNA), succession— recruitment, induction, early establishment of work efficiency, and planning career paths for employees—as well as reporting FTE employment and work costs, analyzing workload and invoicing customers for projects, but not mundane HR and payroll tasks.
The employees and team leaders in such companies have their own expectations too: both require as little time as possible spent on relations with the HR department (administrative tasks) and a high standard of support of internal administration functions, including best practice IT tools for facilitating everyday work.
Even though in the case of SSCs and BPO enterprises it is common to invest in automation of customer service (which enables for an increased profit margin and competitiveness), the so called back office functions do not get access to modern solutions due to budget restraints. Solutions for employee management and executing administrative tasks remain far behind those offered to customers, and are limited to just an email and time tracking systems. One could say, the cobbler’s children are the worst shod. fff
MDDP Outsourcing Experts remain at your disposal. We will be glad to answer any inquiries regarding our services, offer quotations and other issues related to our company.
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