Payroll & HR services for BPO and SSC

Kraków, Wrocław, Warsaw, Łódź, Poznań, Katowice, Tricity—these Polish cities are known not only for their history or landmarks, but also for being the most important hubs of shared services centers (SSC), business process outsourcing (BPO) services, and call centers in Poland. SSCs and BPO enterprises are highly innovative entities greatly stressing operational efficiency, which entails the need to design and apply the best business practices to process contracted business tasks.

However, these units operate as legal entities, and as such require accounting and payroll functions. Although remuneration settlement, maintenance of personal files, and reporting to the Social Insurance Institution (ZUS) are mandatory, they are all but of secondary importance to the management. The officers just want to have them done, without getting involved in this matter.

Payroll and HR outsourcing for SSC and BPO companies

Just as service centers do for their clients, MDDP Outsourcing applies the best business practices for service centers, designing and providing modern processing solutions and models of cooperation, as well as using and offering IT applications for employee management, such as electronic payslips, e-files or individual e-mail address.

Many aspects of employee management — enrolment for insurance, applying for benefits, requesting holiday leave, or getting a payslip can be effectuated by an external service provider. We understand that employees want to be treated with respect and dignity in the workplace and that they want to act independently and fast when dealing with their tasks, without superfluous intermediaries and time-consuming searching through correspondence and case logs.

1. Already existing centers which seek to improve their efficiency and implement new solutions;
2. Newly created service centers.  

Entities commencing their activity as an SSC or a BPO provider in Poland can count on MDDP Outsourcing support in a vast array of payroll matters related to launching an enterprise:  

• We provide professional advice on formal matters—when the obligation arises to draw up terms of service, how to account for travel assignment expenses etc.— and employee transfers (ex-pats)
• We pay attention to material provisions of effective employment contracts
• We draw up documents for facilitating recruitment, such as questionnaires for data gathering
• We provide support in managing pre-employment medical assessments and EHS training
• We help make reports to authorities
• We respond to any arising questions—e.g. work costs or calculating an example wage  

Benefits for the HR department in an SSC / BPO enterprise:
 

• maintaining relatively low HR staff levels;
• focus on matters conducive to business activities rather than administrative work (all statutory tasks—personal tax return forms, social security contributions, and Tax Office communications) can be managed by MDDP);
• 24/7 access to IT tools supporting the management and work of employees;
• elevating employee management to the level of their own customers’
   

Customers in the market undoubtedly expect better and more modern solutions from SSCs and BPO enterprises. At the accounting office MDDP Outsourcing, we rely on innovation and development of IT tools, which enables us to more than meet these expectations and provide our customers with top-quality services.

The specifics of BPO and SSC companies

The management of such companies focuses on the organizational efficiency and profitability of their operations, on ensuring business continuity and high quality, regardless of potential personnel rotation or the number of entities taken over and operated. As for HR, they are interested in managing talents within the enterprise, building an organizational culture of the company (its own DNA), succession— recruitment, induction, early establishment of work efficiency, and planning career paths for employees—as well as reporting FTE employment and work costs, analyzing workload and invoicing customers for projects, but not mundane HR and payroll tasks.

The employees and team leaders in such companies have their own expectations too: both require as little time as possible spent on relations with the HR department (administrative tasks) and a high standard of support of internal administration functions, including best practice IT tools for facilitating everyday work.

Even though in the case of SSCs and BPO enterprises it is common to invest in automation of customer service (which enables for an increased profit margin and competitiveness), the so-called back-office functions do not get access to modern solutions due to budget restraints. Solutions for employee management and executing administrative tasks remain far behind those offered to customers and are limited to just email and time tracking systems. One could say, the cobbler’s children are the worst shod.